CompTIA Data+ Certification (DAO-002) Practice Test 2026 - Free Data+ Certification Practice Questions and Study Guide

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Which technique should the analyst use to group service calls into low-, medium-, and high-priority levels for analysis?

Binning

Grouping data into discrete categories by binning helps turn a continuous measure of service attributes into clear levels like low, medium, and high. Binning assigns each observation to a category based on defined thresholds, making it easier to compare priority groups, spot patterns, and present concise insights for decision-making. This approach is especially useful when stakeholders need simple, action-oriented categories rather than a single continuous score. The other techniques don’t fit the goal: scaling preserves a continuous scale, not discrete levels; imputation addresses missing values; augmentation adds more data rather than creating categories.

Augmentation

Imputation

Scaling

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